Please review the FAQ for that page, link at the bottom left. Please refer to this page and fill out the counterfeit report. The good news is that based on what you have written, you "should" qualify for a free replacement from Microsoft. Have been issued to a Microsoft customer under the TechNet program, but that the key was lost, stolen, or otherwise compromised and is now being widely counterfeited, and that Microsoft has "caught on" to this product key being abused and has blocked it from This is an indicator that the product key may actually have been a valid volume licensing product key issued to a real Microsoft corporate customer, or that this could The product passed activation when you first bought it but now does not activate. You paid £149 when the "going" retail price is much closer to Microsoft's regular price of £429.99ĥ. Purchased at a too-good-to-be-true price from a "dodgy" vendor.
The actual installed product is not the product as described on the discs (Pro Plus vs Pro).Ĥ. Office Professional 2010 is not the same as Office Professional Plus 2010.ģ.
High quality counterfeit materials that are labeled for one product but that install a different product. Product key accepted by Setup (green check mark) but rejected for activation-means that the product key matches the algorithm used to generate product keys for that specific product (version and edition) thus gets the green check mark but when theĮxact product key itself is not found in the database on MS product activation servers, or the product key is on the list of keys cancelled due to abuse, the product key is nongenuine.Ģ. Unfortunately all signs are pointing to a case of high-quality counterfeit software.ġ. Please tell us from what source was the product purchased, and how much you paid for it.Īmazo n (supplier SOFTWERE FOR SALE) in April 2010 for £140. Does it call itself Office Professional 2010 or Office Professional Plus 2010? In the Start Menu folder for Office 2010, are InfoPath 2010 and/or Lync 2010 listed with the other Office programs?Īctivation wizard refers to Office Professional Plus 2010 and InfoPath2010 is included as an office program.
Do the packaging and disc say Office Professional 2010 or Office Professional Plus 2010? Please refer to the product packing and installation disc. The automatic online activation failed, stating that the product key entered is invalid. Upon finishing installation and after first starting an Office program (say, Word), the product tried to go online to do an automatic online activation.Ĥ. When you reinstalled Office 2010, when you entered the product key at the very first step of installation, it was accepted with a Green checkmark.ģ. If you're activating over the Internet and have a slow connection, you might want to activate by phone. Follow the steps in the Activation Wizard.
If you don't see an Activate Product Key button, your software is already activated, and you don't need to do anything. Just for clarification, is this what happened?ġ. Click File > Help > Activate Product Key.